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Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators, by Georgia J. Kosmoski, Dennis R. Pollack
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Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.
- Sales Rank: #505174 in Books
- Brand: Corwin
- Published on: 2005-02-15
- Original language: English
- Number of items: 1
- Dimensions: 8.96" h x .43" w x 6.16" l, .61 pounds
- Binding: Paperback
- 168 pages
- Understand the motives and actions behind hostile adults.
- Become proactive rather than reactive.
- Maintain control over volatile conversations.
- Communicate effectively with all types of upset individuals.Use this text to constructively address sensitive
- Sub-Title - Strategies for Savvy Administrators
Review
"This book is needed in any setting where people must deal with others who are frustrated and angered by unfriendly systems. The authors beautifully invite the reader to relive and rethink many of one’s own situations―and to learn from the strengths and weaknesses one encounters."
(Jeff Jones)""If you’re one of those who dread the next angry phone call―or even if you’ve never received one―this little book is one you’ll want to read and keep."
(Rebecca Kesner Vol. 81, No. 2, November 2001) About the Author
Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has been a teacher, assistant principal, principal, and assistant superintendent.
Dennis R Pollack is a clinical psychologist in Spokane, Washington. Before starting his private practice, he was a psychology professor at Illinois State and Gonzaga universities. He is a nationally recognized clinical and voactional expert who speaks and writes regularly in the fields of both psychology and education.
Most helpful customer reviews
4 of 4 people found the following review helpful.
A Real- Life, Practical Guide
By A Customer
This book is based on real-world events in every kind of school situation: urban and suburban districts, elementary through high school campuses, adults who are under the influence of drugs or alcohol, confidentiality issues, screaming parents, etc. The authors discuss each situation and how administrators responded. They tell us what parts of the scenario were handled correctly AND WHY, and what might be done differently. I feel more confident in my ability to talk to parents and other adults who have a say in my school district. It is a useful guide for teachers and administrators.
2 of 2 people found the following review helpful.
It's a Gem !
By A Customer
Kosmoski and Pollack have written an easy to read, easy to apply book. It is a valuable tool for any administrator. Great ideas for dealing with conflict effectively without giving in and without alientating the parent or co-worker who comes to you with complaints and problems.
I've read this book twice since buying it earlier this year. The succinct vignettes allow for easy access and readability.
2 of 2 people found the following review helpful.
Managing Difficult, Frustrating, and Hostile Converstations
By A Customer
As a principal, I found this book to be excellent. It provides the reader with vignettes that relate well to the ISSLC standards. It also provides a foundation and understanding to better prepare administrators for those hostile and difficult conversations that we all will encounter.
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